ONLINE SUPPORT REQUEST

Thank you for contacting the Sage Pastel Support Team. The following information will help assist you with your enquiry: (for static information we suggest you print and keep this form for future reference). Please provide as much detail as possible to ensure a prompt reply.

Enquiry Type:	Select from list Support Request
	YOUR CONTACT DETAILS:
Contact Name:
Business Name:
Your Email
Phone:
Fax:
Country:	Australia New Zealand South Africa - visit www.pastel.co.za Pacific Islands Other
	YOUR SUPPORT INCIDENT DETAILS:
Sage Pastel product:	Select from List --> Partner 2005 Partner 2004 Sage Pastel Evolution Sage Line 50 Sage Line 100 Xpress 2004 Xpress 2005 Pastel v6.2 SagePay(winpay) SagePay (Micropay) Sage Pastel E-Business Alchemex Sage Pastel Business Intelligence Central Intelligence Zone e-PayDay Other(fill in below field)
Other Products (not listed above):
Version/Build of your Sage Pastel:
Base Serial Number:
Operating System:	Select from List : Windows XP Pro Windows XP Home Windows 2000 Pro Windows 2003 Windows NT 4 Windows 98
Are you using Sage Pastel on a network?:	Select Yes No
Server (configuration) If applicable
Are you running a SQL Engine?:	Select Yes No
If yes what engine?:	Select from List --> N/A Client/Server Workgroup Workstation
SQL Version:	Select from List --> N/A Pervasive.SQL Version 8 Pervasive.SQL 2000i MS SQL Server MSDE Engine
Can you reproduce the defect/problem your data?	Select Yes No
Can you reproduce the defect/problem in your demo data?	Select Yes No
Does it affect other users in the same set of accounts?	Select Yes No
Details of any Sage Pastel error message:
Exact steps taken when error occurred:
Details of defect/problem: