GoToAssist ^TM

Thank you for your interest in accessing our online internet support.
This service is FREE to Pastel Premium Members.

Step 1 - complete the form below, click AGREE/SUBMIT button
Step 2 - complete the login screen and choose a representative (as per sample below)

Go to Assist - Incident Request Form

• We value your privacy all information is kept confidential.

TECHNICAL SUPPORT TERMS AND CONDITIONS

By pressing the SUBMIT and AGREE button below you accept the following terms and conditions:
1. Software Alliance Group Pty Ltd  shall not be liable to any failure whatsoever or delay in performance hereunder if such failure or delay is due in whole or in part to any cause beyond Software Alliance Group Pty Ltd ’s control.
2. While any advice shall be provided in good faith with all due care, such advice being verbal or in writing, the customer/s representative requesting information acknowledges he/she is always the operator of such computer equipment and software and hereby indemnifies Software Alliance Group Pty Ltd  and any representative acting on it’s behalf in providing any assistance from any claim of any kind whatsoever or liability for compensation for any loss, damage, cost or expense resulting from aforementioned advice.
3. The Customer accepts full responsibility for the integrity of any data stored and undertakes to ensure appropriate backup procedures are followed to minimise loss or damage to Sage Pastel Software data.
4. Software Alliance Group Pty Ltd  cannot guarantee full recovery of data corrupted. Software Alliance Group Pty Ltd  cannot guarantee recovery on corruption and errors involving third party software and hardware.
5. Software Alliance Group Pty Ltd generally only support the current version and one version back and is at their discretion to approve services for older version users.